Class Registration Policy

By enrolling in TONGWOOD Child's program, you are committing to your child’s participation for the full session (or what’s remaining of the session if already in progress), and your credit card will be charged in full or monthly over the course of the semester. The price of the class will be automatically pro-rated if you register at after the session has commenced. 

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Class Early Termination Policy

If you must terminate your child’s class participation at any time during the class session, you may receive a full credit or transfer your child to another class if space permits. Refunds will not be issued for a client’s early termination of a class. If TONGWOOD must cancel a class due to weather, illness, or other circumstances, you may request a full refund or credit to use towards any future program at TONGWOOD . 

 

Class Make Up Policy

Make up classes can be requested for classes missed due to illness or symptoms, and they will be scheduled for a class immediately before or after the absence (capacity permitting). TONGWOOD may not allow a make up past the week the absence occurs and does not issue credits for missed classes. 

 

Class Transfers

You may request your child to be transferred to another class during TONGWOOD's class session (capacity permitting). Students cannot be transferred into a woodworking classic already in session. 

 

Class Packs

Class packs are non-transferrable between clients and expire 12 months from date of purchase. Class packs and memberships are only valid at the Brookline & Quincy location and not at any affiliate partner sites.

 

Program Registrations

You may register for a class, workshop, or program in person, by calling, or online. We highly recommend online registrations. You must book at least 2 hours before a class or workshop and 24 hours before a drop-in class. Class spots may be given away to another client on the class waitlist if you fail to show up at the start of the session. 

 

Class and Workshop Cancellations

You must cancel at least 24 hours prior to a workshop or class to allow another client to join on the waitlist. Clients with class packages will have one class automatically deducted from their total classes. If you are unable to attend a scheduled class or workshop that you’re registered for, you may request a full credit for use towards a future program.

 

Vacation Program Policy

To secure a vacation program spot, the initial deposit must be received at time of booking. All cancellations made more than 30 days prior to program start date may request a refund or credit minus a $50 cancellation fee. The cancellation fee for Extended Day or Early Drop-off is $5 per day. All cancellations made within 30 days of the program start date are nonrefundable. If a family schedule changes, program spots may be transferred to different program sessions if space allows.

 

COVID-19 Policies

TONGWOOD is strictly complying to all guidelines for maintaining social distancing, hygiene protocols, and cleaning and disinfecting as described by the Massachusetts government. All students, families, and visitors must comply with all mandatory standards. To read all standards, please visit our COVID-19 Health + Safety page.

If you are not comfortable with your child attending a scheduled class, vacation program, or workshop, you may receive a full credit to apply towards any future program at TONGWOOD. If you are registered for a program cancelled by TONGWOOD due to COVID-19 precautions and restrictions, or need to miss a class due to COVID-19 isolation or quarantine protocols, your child may be transferred to another program, or you may request a full credit. 

 

Food Policy

There may be vacation programs or workshops at TONGWOOD that require children to bring water and/or food. All food must be nut free and not require refrigeration. If the your child forgets their water and/or food or their water and/or food do not meet the requirements set above and TONGWOOD has to provide your child with food, you must fully reimburse TONGWOOD for the cost of the food.

 

Allergies

Parents are required to alert TONGWOOD's staff members of any medical issue, dietary issue, allergy, or illness that could impact the safety and well being of your child and his/her peers in the program. If your child might require an EpiPen, other medical device or medication, you must leave it (labeled with your child’s name) with the staff with explicit, written instructions. All TONGWOOD staff are trained in pediatric first aid.

 

Medical Consent

Parents or guardians will be contacted if a child requires medical attention during class time. If parent or guardian cannot be reached, an administrator of TONGWOOD will arrange for treatment as necessary. 

 

Outdoor Protective Gear Policy

TONGWOOD 's staff members may take students outside for various activities during classes, vacation programs, or workshops. For days where it may rain or snow, you must provide the appropriate protective clothing or gear for your child. If you would like your child to wear sunscreen while outside, you must provide it in their bag each day. TONGWOOD's staff members will not apply sunscreen to students, but will remind them to apply it.

 

Lost and Found

TONGWOOD recommends that you label all personal items with your child’s name. TONGWOOD is not responsible for any lost, stolen or misplaced items. All lost items with a label will be placed in a designated lost and found bin at TONGWOOD .

 

Other Policies

TONGWOOD reserves the right to ask your child to leave the session if it is determined that they are in any way disruptive to the Program. Any decision made by TONGWOOD in this regard will be in TONGWOOD 's sole discretion. TONGWOOD asks that the parent/guardian disclose all pertinent information regarding their child’s past school experiences and/or behavior so we may help you decide if our session is appropriate for your child. If the parent withholds information pertaining to special needs, behavioral, physical or other and it is determined that TONGWOOD is not appropriate for your child, refunds will not be given. If we find out that your child does not meet the age requirements for the session, your child may be asked to leave and no refund will be made. Similarly, if your child is asked to leave the session for any reason, no refund will be made.